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Terms and Conditions - PAC Racing Springs
 

Business Hours:

8:00am to 6:00pm EST   Monday through Friday.

 

Holiday Schedule:

Our office will be closed on the following Holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanks Giving (Thursday & Friday following), Christmas (week between Christmas & New Years)

 

Order Desk:

Phone:                              1-866-799-9417 toll free

Fax:                                    1-248-350-3206

Email:                                 orders@racingsprings.com

 

Tech Support:

Phone:                              1-866-799-9417

Fax:                                    1-248-350-3206

Email:                                 tech@racingsprings.com

 

Contingency:

Phone:                              1-866-799-9417

Fax:                                    1-248-350-3206

Email:                                 contingency@racingsprings.com

 

PAC Identity:

Approved PAC Racing Springs logos can now be found on our website.  These are the approved logos and have the correct trademark identifiers.  This is a password protected file. 

 

Login: logoident14

Password: PACracing7

 

Terms of Payment:

Cash – U.S. Currency

COD – UPS Company Check (on approved accounts only)

Credit Card – Visa, MasterCard, American Express & Discover

Net30 (on approved accounts only)

PayPal


SHIPPING AND DROP SHIP RATES

 

Shipping:

UPS, FedEx, DHL, USPS (U.S. Only), Freight Collect

International Shipping: Ex Works (EXW)

(Shipping to: United Kingdom, Germany & Austria:  Must ship collect using own shipper account number).

 

Drop shipments:

Drop shipments are $10 for each shipment.  Dealers that maintain sales above $50,000, an allowance of 10 drop shipments per month are allowed without additional charges.

 

Refused Shipments:

A credit will be issued for the cost of the product(s) less all of the shipping charges. Further orders will not be processed until PAC has been reimbursed for all shipping charges. To reship a refused order, the full amount of the order plus all refused shipping charges must be prepaid.

 

Returned Shipments:  (See Merchandise Return Policy below)

A Return Material Authorization number (RMA) is required on all returns and RMA numbers will be issued by PAC. Items received without an authorization number clearly marked on packaging will be refused. Any defect must be evaluated by PAC and require an RMA number.

 

Damage Claims:

Claims for damage, order errors or shortages must be made within 30 days of invoice date and a copy of the invoice is required. PAC Racing Springs is not responsible for damage or loss done by shipping companies.  It is recommended that large shipments be insured for this damage and would be at the discretion of the customer to require additional insurance.

 

Stock Adjustments:

Returns to stock for company credit are limited to “current standard products.” Special orders, discontinued items and custom “build to order” items are NOT eligible for returns. Returns for stock are limited to an allowance based on prior year net sales and are subject to a restocking charge. All items returned must be in new and saleable condition. Please refer to “Merchandise Return Policy.”

 

Proprietary Part Policy:

PAC Racing offers proprietary parts and custom parts to specific customers.  These parts are sold as a TVS prefix and or a customer supplied part number.  These exclusive parts will be unavailable to general customers without consent from the originator.  Part number and design exclusivity will be maintained for 8 months after the last purchase date.  PAC Racing Springs also offers additional termed exclusivity agreements on case by case basis, and must be approved in writing.

 

Warranty Information:

Due to the conditions under which they operate, SELLER MAKES NO WARRANTIES (INCLUDING ANY WARRANTIES AS TO MERCHANTABILITY OR FITNESS), EITHER EXPRESSED OR IMPLIED, with respect to PAC or Peterson Spring Racing Products and shall not be liable for any consequential or special damages arising out of their use. No warranty or representation is made as to its ability to protect against serious injury or death, which might result during use of these products.


 

MERCHANDISE RETURN POLICY

 

Return Policy:

All PAC Dealers are offered a stock adjustment return allowance equal to 3% of their prior year net sales. Dealer annual sales are calculated on a calendar year basis and are reset January 1, each year. Any unused return allowance funds are automatically forfeited and do not carry forward.

 

Eligible Merchandise: PAC will accept merchandise that is classified “Stocking Item” or (SO) only. No custom or built-to-order items are eligible for return.  Item’s no longer listed on the PAC price schedule are not returnable. Eligible merchandise shall not be accepted if the age is older than 180 days from the manufacture date. 

 

Suspension Spring returns are subject to use of product.  If the product is returned in the un-used condition returns will only be accepted within 60 days of original purchase with a 10% re-stocking fee. If the Suspension Spring is used it must be returned within 30 days of purchase and is subject to a mandatory 30% re-stocking fee.  If the part is damaged or deemed unfit for re-stocking the return will not be processed and parts will be returned at the expense of the customer.

 

Proof of Purchase:

A copy of the original invoice must accompany return requests and credit will be issued based on that invoice price, which is independent of the price schedule in effect at the time of the return.

 

Restocking Charge:

Restocking Charge: PAC will deduct from the return merchandise credit a restocking fee of 10% or $25.00 whichever is greater. See above for suspension spring return policy

 

Credit:

Credit will be issued to the customer Dealer account. No CASH refunds will be issued.

 

Dealer Approval:

All applications for Dealer Pricing must be approved by the Business Development Manager on a case by case basis.

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