Shipping Policy

Shipping
UPS, FedEx, DHL, USPS (U.S. Only), Freight Collect
International Shipping: Ex Works (EXW) - Shipping to: United Kingdom, Germany & Austria:  Must ship collect using own shipper account number.

Drop shipments:
Drop shipments are $10 for each shipment. 

Refused Shipments:
A credit will be issued for the cost of the product(s) less all of the shipping charges. Further orders will not be processed until PAC has been reimbursed for all shipping charges. To reship a refused order, the full amount of the order plus all refused shipping charges must be prepaid.

Returned Shipments:  (See Merchandise Return Policy below)
A Return Material Authorization number (RMA) is required on all returns and RMA numbers will be issued by PAC. Items received without an authorization number clearly marked on packaging will be refused. Any defect must be evaluated by PAC and require an RMA number.

Damage Claims:
Claims for damage, order errors or shortages must be made within 30 days of invoice date and a copy of the invoice is required. PAC Racing Springs is not responsible for damage or loss done by shipping companies.  It is recommended that large shipments be insured for this damage and would be at the discretion of the customer to require additional insurance.

Stock Adjustments:
Returns to stock for company credit are limited to “current standard products.” Special orders, discontinued items and custom “build to order” items are NOT eligible for returns. Returns for stock are limited to an allowance based on prior year net sales and are subject to a restocking charge. All items returned must be in new and saleable condition. Please refer to “Merchandise Return Policy.”

Proprietary Part Policy:
PAC Racing offers proprietary parts and custom parts to specific customers.  These exclusive parts will be unavailable to general customers without consent from the originator.  Part number and design exclusivity will be maintained for 8 months after the last purchase date.  PAC Racing Springs also offers additional termed exclusivity agreements on case by case basis, and must be approved in writing.

Warranty Information:
Due to the conditions under which they operate, SELLER MAKES NO WARRANTIES (INCLUDING ANY WARRANTIES AS TO MERCHANTABILITY OR FITNESS), EITHER EXPRESSED OR IMPLIED, with respect to PAC or Peterson Spring Racing Products and shall not be liable for any consequential or special damages arising out of their use. No warranty or representation is made as to its ability to protect against serious injury or death, which might result during use of these products.