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Terms and Conditions
Business Hours:
8:00am to 6:00pm EST Monday through Friday.
Holiday Schedule:
Our office will be closed on the following Holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thursday & Friday following), Christmas (week between Christmas & New Years)
Order Desk:
Phone: 1-866-799-9417 toll free
Fax: 1-248-350-3206
Email: orders@racingsprings.com
Tech Support:
Phone: 1-866-799-9417
Fax: 1-248-350-3206
Email: tech@racingsprings.com
Contingency:
Phone: 1-866-799-9417
Fax: 1-248-350-3206
Email: contingency@racingsprings.com
Terms of Payment:
- Cash – U.S. Currency
- COD – UPS Company Check (on approved accounts only)
- Credit Card – Visa, MasterCard, American Express & Discover
- Net30 (on approved accounts only)
- PayPal
Merchandise Return Policy
Return Policy:
All PAC Dealers are offered a stock adjustment return allowance equal to 3% of their prior year net sales. Dealer annual sales are calculated on a calendar year basis and are reset January 1, each year. Any unused return allowance funds are automatically forfeited and do not carry forward.
Eligible Merchandise:
PAC will accept merchandise that is classified “Stocking Item” or (SO) only. No custom or built-to-order items are eligible for return. Item’s no longer listed on the PAC price schedule are not returnable. Eligible merchandise shall not be accepted if the age is older than 180 days from the manufacture date.
Suspension Spring returns are subject to use of product. If the product is returned in the un-used condition returns will only be accepted within 60 days of original purchase with a 10% re-stocking fee. If the Suspension Spring is used it must be returned within 30 days of purchase and is subject to a mandatory 30% re-stocking fee. If the part is damaged or deemed unfit for re-stocking the return will not be processed and parts will be returned at the expense of the customer.
Proof of Purchase:
A copy of the original invoice must accompany return requests and credit will be issued based on that invoice price, which is independent of the price schedule in effect at the time of the return.
Restocking Charge:
Restocking Charge: PAC will deduct from the return merchandise credit a restocking fee of 10% or $25.00 whichever is greater. See above for suspension spring return policy
Credit:
Credit will be issued to the customer Dealer account. No CASH refunds will be issued.
Dealer Approval:
All applications for Dealer Pricing must be approved by the Business Development Manager on a case by case basis.
When shopping on the PAC Racing Springs website, you will notice that not all products are available for online purchse. Or, if they are, they may be a "special order". Details follow below on each category of stock availability.
In Stock:
We are a manufacturer that strives to keep as many products in stock. Items classified as in stock are typically in stock and can ship within 3-5 days of order.
Special Order:
Since we strive to deliver products that fit your needs, or your specific application, sometimes that means we need to do additional processing and finishing to complete the order. Special orders are limited runs and not carried in our stocking program. SPECIAL ORDER items are items that we sell that can take extra time to produce and ship. Please allow 10-15 days for shipping. We do offer an expedite service charge if you require these items in an expeditious fashion.
Not available online:
Custom items are items that we offer on a specific quotation and delivery window. They are not available on our website, and are items that may require complete manufacturing. These may be products that have been discontinued, products not released for inventory production, or products that are cool, but not sure customers will buy them. For more information, please contact our technical sales team, or one of our engineers to provide pricing and delivery information.
Out of Stock:
Out of stock items may appear from time to time based on fluctuations in manufacturing. If you have questions, please call, and we can give you more information on when an item will be back in stock.